Terms & Conditions
Introduction
Welcome to Mayon Pvt Ltd (“we”, “our”, “us”). These Terms & Conditions govern your use of our website and our towing, breakdown assistance, and scrap car removal services across Melbourne and Victoria. By accessing our website or using our services, you agree to comply with these Terms & Conditions.
Services
Mayon Pvt Ltd provides the following services:
Car towing services
Vehicle breakdown assistance
Scrap car removal
All services are subject to availability, location, weather conditions, and safety considerations. We reserve the right to refuse or discontinue service if conditions are unsafe or beyond our operational capacity.
Pricing & Payments
Service pricing may vary depending on distance, vehicle type, time, and complexity of the job.
Quotes provided are estimates only unless otherwise stated.
Payment is due immediately upon completion of the service unless agreed otherwise.
We accept cash and other approved payment methods.
Customer Responsibilities
Customers agree to:
Provide accurate information regarding vehicle condition and location
Ensure access to the vehicle for towing or removal
Remove personal belongings from the vehicle prior to towing
Mayon Pvt Ltd is not responsible for loss or damage to personal items left inside the vehicle.
Liability Disclaimer
While we take all reasonable care during towing and recovery operations, Mayon Pvt Ltd is not liable for:
Pre-existing damage to vehicles
Mechanical or electrical faults unrelated to our services
Delays caused by traffic, weather, or unforeseen circumstances
Our liability is limited to the extent permitted by Australian law.
Vehicle Condition
Customers acknowledge that vehicles towed or removed may already be damaged, non-operational, or unsafe. Mayon Pvt Ltd is not responsible for any deterioration resulting from the existing condition of the vehicle.
Scrap Car Removal
Ownership or authority to remove the vehicle must be confirmed before scrap car removal.
Vehicles may be recycled or disposed of in accordance with environmental regulations.
Cancellations & Delays
Customers should notify us as soon as possible if service is no longer required.
Cancellation fees may apply if a tow truck has already been dispatched.
Response times are estimates and may vary due to traffic or emergency demand.
Website Use
Website content is for general information only and may change without notice.
Unauthorized use of this website may give rise to a claim for damages.
Governing Law
These Terms & Conditions are governed by the laws of Victoria, Australia. Any disputes shall be subject to the jurisdiction of Victorian courts.
Changes to Terms & Conditions
Mayon Pvt Ltd reserves the right to update or modify these Terms & Conditions at any time. Continued use of our website or services constitutes acceptance of any changes.